Technical Support

Cross Border Talents; Cork; On-site; EUR 17,764 - 21,711; Full time

Benefits offered by this job

Competitive annual salary

Relocation bonus

Career development opportunities

Multicultural work environment

Job summary

A technology support firm is seeking English or Portuguese-speaking Technical Support Advisors to join their on-site team in A Coruña, Spain. The role involves providing technical assistance for a world-leading software development company. Candidates should possess excellent communication skills, a customer-focused attitude, and prior experience in technical support or IT. Competitive annual salary of €19,738 along with a relocation bonus and opportunities for career development are offered.

Qualifications

• B2 level or higher in English or Portuguese.
• Experience in cloud solutions is a plus.
• Experience in technical support or IT Technician role is preferred.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Deliver professional and empathetic customer service.

Skills

Native or fluent English or Portuguese

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Customer-focused attitude

Education

Education or experience in IT technologies

Tools

Microsoft Office

Microsoft Windows

Job description

Are you passionate about technology and ready to grow your career in the IT and software industry?

We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.

If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
• Deliver professional and empathetic customer service.
• Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Requirements

• Native or fluent English or PortugueseB2 level or higher).
• Education or experience in IT technologies, particularly in cloud solutions.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with great attention to detail.

What We Offer

• Full-time, permanent contract (39 hours per week).
• Schedule: Monday to Friday, 9:00 to 18:00.
• Competitive annual salary: 19,738 gross/year.
• Relocation bonus: 500 (Flyer support).
• Multicultural and friendly work environment.
• Career development and promotion opportunities within Spain and internationally.
• Relocation assistance for candidates living outside A Coruña.