Multilingual Tech Support Advisor (EN/PT) – Cloud & Office

Cross Border Talents; Limerick; On-site; EUR 17,764 - 21,711; Full time

Benefits offered by this job

Competitive annual salary

Relocation bonus

Multicultural work environment

Career development opportunities

Relocation assistance

Job summary

A leading tech support provider is seeking English or Portuguese-speaking Technical Support Advisors to join their on-site team. The role is focused on providing technical assistance for a world-leading software development company. Candidates should have prior experience in technical support or as an IT Technician, strong communication skills, and a customer-focused attitude. This full-time position includes a competitive salary, relocation bonus, and career development opportunities.

Qualifications

• Native or fluent English or Portuguese (B2 level or higher).
• Education or experience in IT technologies, particularly in cloud solutions.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with great attention to detail.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
• Deliver professional and empathetic customer service.
• Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Skills

Fluent English or Portuguese

Communication skills

Customer-focused attitude

Problem-solving skills

Teamwork

Education

Education or experience in IT technologies

Job description

A leading tech support provider is seeking English or Portuguese-speaking Technical Support Advisors to join their on-site team. The role is focused on providing technical assistance for a world-leading software development company. Candidates should have prior experience in technical support or as an IT Technician, strong communication skills, and a customer-focused attitude. This full-time position includes a competitive salary, relocation bonus, and career development opportunities.