Tech Writer III

jci; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Johnson Controls is seeking a skilled Technical Writer to join its Dublin-based team. You will craft SOPs and technical content for HVAC manufacturing programs, publish in DITA XML, and work closely with manufacturing and product teams.

The role involves hands-on creation of illustrations and collaboration within a DocOps environment. The ideal candidate has 2+ years in technical writing, strong English communications, and experience with SOPs and content management.

Qualifications

• 2+ years of technical writing experience
• Experience with SOPs, preferably DITA XML
• Excellent communication and interpersonal skills
• Mentoring experience and sharing knowledge is valued
• Document control and revisioning in content management or version control systems
• Knowledge of scripting languages, APIs, SQL is desirable

Responsibilities

• Collaborate with manufacturing teams in Dublin, onsite up to 4 days per week
• Create content for a business unit supporting program releases
• Draft standard operating procedures based on HVAC manufacturing processes
• Author content in DITA XML and using content management systems
• Produce technical illustrations
• Provide DocOps support to process teams

Skills

Technical writing

DITA XML

SOP writing

Photoshop

Illustrator

Content management

Version control

APIs

SQL

Scripting languages

Tools

InDesign

Framemaker

Madcap Flare

Job description

Who we are

Johnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient.

Our Technical Writing org consists of 80+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.

The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted.

What you will do

• Working closely with manufacturing teams based in Dublin. Candidates will be required to be onsite up to 4 days per week
• Creating content for a business unit supporting program releases under the guidance of more senior team members
• Creating standard operating procedures based on HVAC manufacturing processes.
• Creating content in DITA xml and content management systems
• Creating technical illustrations
• Providing DocOps support. You will have the opportunity to support one of our process teams.

What we look for

• 2+ years of technical writing experience
• Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science
• Experience with writing SOPs, preferably DITA xml
• Technical illustration skills: Photoshop and Illustrator or similar
• Excellent communication and interpersonal skills. You will be working closely with the development and product management teams
• Ability to plan, organize, and support multiple program releases
• Mentoring experience. Sharing knowledge with other is an important part of the culture of our org.
• Document control and revisioning in content management or version control systems
• Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.

#LI-Hybrid

#GOSIA