Senior Technical Writer — DITA, SOPs & DocOps Lead

Johnson Controls, Inc.; Dublin; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Johnson Controls, Inc. in Dublin is seeking a technical writer to develop SOPs and content for HVAC manufacturing, using DITA XML and a content management system.

You will produce technical illustrations and collaborate with manufacturing teams, providing DocOps support across program releases. Ideal candidates have 2+ years of technical writing experience, a background in English/technical comms, and experience with SOPs, content management systems, and scripting (APIs/SQL).

Qualifications

• 2+ years of technical writing experience.
• Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science.
• Experience with SOPs, preferably DITA XML.
• Technical illustration skills: Photoshop and Illustrator or similar.
• Excellent communication and interpersonal skills, working with development and product management teams.
• Ability to plan, organize, and support multiple program releases.
• Mentoring experience; sharing knowledge is part of the culture.
• Document control and revisioning in content management or version control systems.
• Knowledge of scripting languages, APIs, SQL is desired.

Responsibilities

• Working closely with manufacturing teams based in Dublin; onsite up to four days per week.
• Creating content for a business unit supporting program releases under guidance of more senior team members.
• Creating standard operating procedures based on HVAC manufacturing processes.
• Creating content in DITA XML and content management systems.
• Creating technical illustrations.
• Providing DocOps support and supporting one of our process teams.

Skills

Technical writing

DITA XML

SOP writing

Technical illustration

Content management systems

APIs and SQL scripting

Mentoring

Document control

Communication skills

Education

Bachelor's degree in English / Journalism / Technical Communications / Languages / Software & Hardware Engineering / Multimedia or Science

Tools

Photoshop

Illustrator

InDesign

DITA XML Editor

Job description

Johnson Controls, Inc. in Dublin is seeking a technical writer to develop SOPs and content for HVAC manufacturing, using DITA XML and a content management system.

You will produce technical illustrations and collaborate with manufacturing teams, providing DocOps support across program releases. Ideal candidates have 2+ years of technical writing experience, a background in English/technical comms, and experience with SOPs, content management systems, and scripting (APIs/SQL).