Swedish QA & Training Specialist

TikTok; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

TikTok is hiring a Quality & Training Specialist in Ireland to ensure safety policies are enforced at scale. You will lead audits, RCA, and policy interpretation across moderation teams, driving global quality goals and training initiatives.

The role requires collaboration with BPO and internal teams, strong data reporting, and the use of AI to streamline workflows. Fluency in Swedish and English is essential, plus internal candidate considerations.

Qualifications

• Auditing and data integrity experience in trust & safety or high-volume operations.
• Strong RCA and process optimization skills.
• Deep policy interpretation and high-risk escalation judgment.
• Cross-functional stakeholder management and training.
• Proficiency in data visualization and QA tools; AI aptitude.
• Fluency in Swedish (required) and English for working language.
• Internal candidates must be at least G3 level.

Responsibilities

• Quality Assurance & Auditing: conduct audits ensuring accuracy and compliance with targets.
• Data Analysis & RCA: analyze issues, identify root causes, translate data to actionable guidelines and updates.
• Policy Interpretation & Curation: provide expert judgments on high-risk cases and validate golden sets.
• Calibration & Collaboration: lead calibration sessions and coordinate with BPO PPS PS OGS teams.
• Operational Oversight & Escalation: resolve edge cases swiftly and cascade policy updates.
• Technical Reporting & AI Utilization: use AI and dashboards to prepare weekly/monthly reports on accuracy and gaps.
• Training & Policy Cascade: lead training rollout for policy updates; ~20% of monthly output.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Collaboration

Data Visualization & Reporting

Swedish fluency

English fluency

Internal candidate eligibility (G3+)

AI tooling for workflow

Tools

QA dashboards

Job description

TikTok is hiring a Quality & Training Specialist in Ireland to ensure safety policies are enforced at scale. You will lead audits, RCA, and policy interpretation across moderation teams, driving global quality goals and training initiatives.

The role requires collaboration with BPO and internal teams, strong data reporting, and the use of AI to streamline workflows. Fluency in Swedish and English is essential, plus internal candidate considerations.