Supervisor – Galway | 24-32h

Rituals UK & Ireland (B Corp™); Galway; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Rituals Root Camp onboarding

Monthly Kick-Off

Employee discounts

Bonus up to 8% on gross salary for 16+

The Book of Rituals learning platform

Job summary

Rituals UK & Ireland (B Corp™) is seeking a proactive retail colleague in Galway to deliver exceptional customer service and drive sales while supporting the team. You’ll share Rituals stories, guide customers from browsing to purchase, and help colleagues by modelling best practices.

Expect to work during opening hours, including evenings and weekends, with onboarding to learn our brand and rituals. You’ll grow with coaching and shop‑level training to keep the Feel‑Good Experience alive.

Qualifications

• You have a similar level of experience as a supervisor or team leader in a retail or customer‑driven role.
• You have a strong motivation to reach performance targets.
• You have an eye for detail, you're organised and structured.
• Colleagues already come to you when they're stuck. You gladly help them master the Feel‑Good Experience and be a role model.
• You're available to work during opening hours, which include evenings and weekends.

Responsibilities

• Deliver amazing customer service and share product stories that connect with every customer.
• Win at sales and bring others with you, meeting personal targets while setting an example for the team.
• Be the problem‑solver customers and colleagues trust, handling complex questions smoothly.
• Represent Rituals by following safety standards and maintaining the brand look and knowledge through training.
• Keep the boutique running smoothly with organised operations and teamwork.

Skills

Customer service

Team leadership

Sales targets

Job description

Are you the go-to person when colleagues have questions? Love that moment you help a customer from browsing to buying? This is your chance.

Share your talents

Deliver amazing customer service – you know every product inside out and share their stories in ways that connect with every customer you meet.

Win at sales and bring others with you – do great at your own targets while setting the example for your team members.

Be the problem‑solver customers and colleagues trust – handle complex questions and situations with confidence, while keeping the boutique running smoothly.

Represent Rituals – follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

Bring all of you

You have a similar level of experience as a supervisor or team leader in a retail or customer‑driven role.

You have a strong motivation to reach performance targets.

You have an eye for detail, you're organised and structured.

Colleagues already come to you when they're stuck. You gladly help them master the Feel‑Good Experience and be a role model.

You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too.

You're available to work during opening hours, which include evenings and weekends.

Benefits of working at Rituals

• Rituals Root Camp: our extensive onboarding programme where we teach you everything about our brand and your role with us.
• Our famous, monthly Kick-Off (we ALL look forward to) where we check out new products, have workshops, evaluate numbers and make plans for the month ahead. Trust us, you'll love it.
• Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.
• Potential monthly bonus of 8% on top of your gross salary when shop targets are met (applies to contracts of 16+ hours).
• Growth opportunities including The Book of Rituals (our learning platform) and coaching on the job to help you grow.