Assistant Store Manager – Killarney | 24-32h

Rituals UK & Ireland (B Corp™); Killarney; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Rituals Root Camp onboarding

Employee discounts

Gifts and wellbeing perks

Birthday leave

Growth opportunities

Monthly bonus up to 12%

Job summary

Rituals UK & Ireland (B Corp™) is seeking a store-based mentor who coaches teams while delivering exceptional customer experiences. You’ll partner on rota planning and sales strategies, becoming the product expert and maintaining seamless operations to keep the store thriving.

You’ll lead by example, turning conversations into purchases, acting as a brand ambassador, and working evenings and weekends within a luxury department store environment.

Qualifications

• Similar level of experience in retail or customer service.

Responsibilities

• Partner with your Counter Manager on rota planning, sales strategies and plans to make colleagues and customers happier.
• Be the product expert: handle complex questions, demonstrate products and embody the Feel Good Experience.
• Own the operations side: rota management, inventory, cash handling and back-office tasks to keep the store running smoothly.
• Develop your team and drive targets by coaching, guiding growth, and turning conversations into purchases.
• Be a brand ambassador: maintain a polished counter and represent Rituals with professional presence.

Skills

People skills

Coaching

Customer service

Retail experience

Job description

Are you a true beauty and wellbeing enthusiast? Great at coaching people? Ready for a role that mixes leading by example with our customer experience and being a mentor for your team? You might be exactly who we're looking for.

Share your talents

Partner with your Counter Manager – work together on rota planning, sales strategies, and plans to make colleagues and customers even happier.

Be the product expert – handle complex customer questions, demonstrate products like a pro, and embody our signature Feel Good Experience.

Own the operations side – take care of rota management, inventory, cash handling, and all essential back-office work that keeps the store running smoothly.

Develop your team and make targets fun – you're great at coaching, know exactly what to say to help people grow, and you turn sales into a game everyone wants to play.

Be a brand ambassador – from a spotless looking counter to looking professional and polished yourself, you get that every detail matters for a luxury brand.

Bring all of you

Similar level of experience in retail or customer service.

Can't imagine being behind a desk all day. You get a genuine kick out of retail, and you'd love to work in a department store environment, connecting with different teams and stakeholders.

Are results driven, always looking for your next win and you naturally turn conversations into purchases.

Have strong people skills and easily adapt to different personalities. You know how to inspire your team, collaborate with your Counter Manager, and you're not afraid to approach customers and introduce them to Rituals.

You’re available to work during opening hours, which include evenings and weekends.

Benefits of working at Rituals

• Rituals Root Camp: our extensive onboarding programme where we teach you everything about our brand and your role with us.
• Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.
• 23 days of annual leave + an extra day off for your birthday!
• All the growth opportunities. Leadership programmes, our learning platform (The Book of Rituals) and coaching on the job.
• Potential monthly bonus of 12% on top of your gross salary, when store targets are met (applies to contracts of 16+ hours).
• Our famous, monthly Kick-Off (we ALL look forward to) where we check out new products, have workshops, evaluate numbers and make plans for the month ahead. Trust us, you’ll love it.