Assistant Store Manager - Grafton Street (40 hours)

Rituals; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Rituals Ireland is seeking an Assistant Store Manager to motivate your team and deliver a meaningful shopping experience. You’ll stand in for the Store Manager when needed, driving store performance through excellent service, teamwork and efficient operations.

Based in an outlet environment, you’ll excel in stock and inventory management while upholding high store standards in a fast-paced setting. You’ll be a role model and trusted coach for your team, supporting day-to-day business with energy

Qualifications

• Prior experience at Assistant Store Manager level or equivalent in retail or hospitality.
• Strong people management and coaching abilities.
• Proven customer service excellence.
• Good decision making and problem-solving skills.

Responsibilities

• Motivate and develop team to achieve sales and service goals.
• Support Store Manager and act as deputy when needed.
• Oversee stock, inventory accuracy and store standards.
• Deliver exceptional customer service in a fast-paced outlet environment.

Skills

People management

Team motivation

Customer service

Stock management

Decision making

Communication

Job description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.