Supermac's Store Manager ¦ Westport

Supermacs; Westport; On-site; EUR 42,000 - 56,000; Full time

Job summary

Supermac’s Westport is seeking a Store Manager with proven restaurant management experience and strong knowledge of food operations and standards. You will lead the restaurant team, including assistant managers and training coordinators, acting with an owner’s mindset to drive sales and profitability.

You will recruit, train, and develop staff, manage budgeting, inventory, labour, and customer satisfaction.

Qualifications

• Experience managing a restaurant and knowledge of food operations and associated standards.

Responsibilities

• Coaches and develops Assistant and Trainee managers into self-sufficiency to drive sales and profits.
• Responds to requests from head office departments.
• Leads recruitment, selection, placement, training, development and HR plans.
• Engages with the community and builds goodwill.
• Investigates and responds to employee relations and customer complaints with potential business impact.
• Plans and prioritises within legal guidelines.
• Adapts to new procedures, standards and legislation.
• Conducts in-house appraisals and creates development plans for staff.
• Maintains professionalism in public and in media interactions.
• Directs media inquiries to Area Manager/Marketing Director.
• Understands customers and target market; actively pursues it.
• Fully flexible regarding working hours, including weekends and nights.
• Meets targets for food costs, labour costs, customer counts, audits and pizza quality.

Skills

Restaurant management experience

Job description

You are here: Home / Job / Supermac’s Store Manager ¦ Westport

Join our team at Supermac's Westport and be part of the continued success of Supermac’s.

"Please note that Visa sponsorship is not available for this role."

Title:

Store Manager - Supermac’s - Papa John's

"Candidates must have experience managing a restaurant and have a good knowledge of food operations and the associated standards."

JOB PURPOSE:

The Store manager provides overall leadership and supervision to the entire restaurant staff, ensuring the establishment meets or exceeds the targets set for the store. The Store manager directly supervises assistant managers, training coordinators, and staff at the unit level. The Store manager conducts business daily as if acting as an individual owner of his/her particular shop. Support from the area manager is given when needed to facilitate alignment of goals with those of the overall company; however, the Store manager largely dictates the specific shop leadership. Within that scope fall many key functions, such as budgeting, staffing, training, community involvement, inventory control, labor control, and others.

THE JOB:

• Coaches, counsels, and develops Assistant and Trainee managers into a state of self‑sufficiency to build and maintain high sales and profits.
• Responds to requests from various head office departments
• Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans
• Gets involved in community-generating business and goodwill
• Investigate and respond directly to employee relations and customer complaints that have the potential for a significant impact on the business
• Ability to plan and prioritise
• Operate within the guidelines of the law
• Ability to adapt to new procedures, standards, and changes as directed by the company or legislation
• Conducting in-house appraisals in a timely fashion, leading to a personnel development plan for all employees
• Always professionally conducts himself/herself, especially when in the public eye
• Refers all media enquiries to the Area Manager/ Marketing Director
• Gets to know customers' profiles and who the market is, and goes after it
• Is fully flexible regarding working hours, including weekends and nights.
• Meets set targets regarding food costs, labour costs, customer count, QSC Audit, mystery shopper, and pizza audit scores.

Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Ability to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a "hands‑on" manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual Store Management performance to achieving restaurant goals. Promotes quality food, systems, and service, and walks the walk. Dedicated to Customer Satisfaction, engenders this in staff and management alike.

WORK ENVIRONMENT:

Fast-paced, “non-stop” environment. Physically demanding at times due to certain requirements of the business about the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods without sitting down.

INTEGRITY

Communicates intentions, ideas, and feelings openly and directly, and is honest. "Walks the Talk" (i.e, actions are consistent with words) and solicits feedback about performance in this area. Stands up for their own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.

"Only candidates who currently have the legal right to work in Ireland will be considered."