Strategic Technical Service Account Manager

Fusion People Ltd; Dublin; On-site; EUR 45,000 - 50,000; Full time

Job summary

Fusion People Ltd is seeking a Technical Service Account Manager in Ireland to lead end-to-end management of key customer accounts within a dynamic technology and service-driven environment. You will own relationships, ensure service delivery, drive project execution, and act as the main point of contact for customers.

The role offers a clear career development path with opportunities to increase earnings as you expand account scope and deliver value across internal teams such as engineering and

Qualifications

• Proven experience in account management, service delivery, customer success, or technical account management.
• Strong stakeholder management and relationship-building skills.
• Excellent communication, organisation, and problem-solving abilities.
• Commercial awareness with the ability to balance customer needs and business objectives.
• Proactive, self-starting approach and the confidence to make decisions and drive outcomes.
• The ability to coordinate multiple internal teams and priorities effectively.

Responsibilities

• Manage and develop assigned customer accounts, building long-term relationships.
• Ensure high standards of customer service and account management.
• Oversee technical support activities and ongoing service delivery performance.
• Proactively manage customer issues, escalations, risks, and service priorities.
• Coordinate project delivery with technical and operational teams.
• Monitor and report on service performance against SLAs and KPIs.
• Drive issues through to resolution, ownership from identification to completion.
• Identify opportunities for service enhancement, process improvement and customer growth.
• Act as the customer's advocate internally while balancing commercial and operational objectives.

Skills

Account management

Service delivery

Stakeholder management

Communication

Commercial awareness

Project coordination

Job description

Fusion People Ltd is seeking a Technical Service Account Manager in Ireland to lead end-to-end management of key customer accounts within a dynamic technology and service-driven environment. You will own relationships, ensure service delivery, drive project execution, and act as the main point of contact for customers.

The role offers a clear career development path with opportunities to increase earnings as you expand account scope and deliver value across internal teams such as engineering and