Strategic Technology Account Manager

GCS Recruitment; Ireland; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Pension contribution

Income Protection

Death in Service benefit

Mileage reimbursement

Job summary

GCS Recruitment seeks a Technical Account Manager for an established MSP in Ireland. You will be the primary relationship owner for a portfolio of 12–15 clients across Ireland, combining relationship management with governance and long-term technology planning.

You will collaborate with Service Desk, Professional Services, Infrastructure and strategic technology teams to ensure clients receive maximum value from technology investments and to align outcomes with business goals.

Qualifications

• 2+ years in a Technical Account Manager, Service Delivery Manager, IT Account Manager or similar client-facing technology role.
• MSP, Managed Services or outsourced IT experience is highly desirable.
• Strong understanding of Microsoft 365, cloud technologies, infrastructure, networking and cybersecurity.
• Ability to translate technical concepts into clear business outcomes.
• Experience engaging with business owners, directors and senior decision-makers.

Responsibilities

• Act as the primary contact for key stakeholders and senior management across assigned client accounts.
• Build long-term trusted relationships and become a strategic technology adviser.
• Develop a thorough understanding of each client's business, technology environment and future plans.
• Conduct regular client review meetings and ensure actions are documented and delivered.
• Identify technical risks, recurring issues and improvement opportunities.
• Review client environments against technology best practices and agreed standards.
• Develop and maintain technology roadmaps, improvement plans and risk registers.
• Coordinate effectively with internal technical and delivery teams.
• Ensure proactive communication around incidents, risks, projects and service performance.
• Manage client expectations and drive accountability across all stakeholders.
• Maintain accurate records, meeting notes, actions and client documentation.

Skills

Relationship management

Communication skills

Organisational skills

Strategic thinking

Customer-centric mindset

Job description

Become a Trusted Technology Advisor

An established and growing Managed Services Provider is seeking an experienced Technical Account Manager to become the primary relationship owner for a portfolio of business clients across Ireland.

This is a strategic, client-facing role that combines relationship management, technical understanding, service governance and long-term technology planning. You will act as the bridge between client leadership teams and internal technical teams, ensuring that technology services align with business objectives, risks are proactively managed, and clients receive exceptional service and support.

The Opportunity

As a Technical Account Manager, you will take ownership of a portfolio of approximately 12-15 clients, building trusted relationships with senior stakeholders while driving technical alignment, service improvement and client retention. You will work closely with Service Desk, Professional Services, Infrastructure and strategic technology teams to ensure clients receive maximum value from their technology investments.

This is a newly created position offering a unique opportunity to help shape the client management function and make a tangible impact on customer success and business growth.

Key Responsibilities

• Act as the primary contact for key stakeholders and senior management across assigned client accounts.
• Build long-term trusted relationships and become a strategic technology adviser.
• Develop a thorough understanding of each client's business, technology environment and future plans.
• Conduct regular client review meetings and ensure actions are documented and delivered.
• Identify technical risks, recurring issues and improvement opportunities.
• Review client environments against technology best practices and agreed standards.
• Develop and maintain technology roadmaps, improvement plans and risk registers.
• Coordinate effectively with internal technical and delivery teams.
• Ensure proactive communication around incidents, risks, projects and service performance.
• Manage client expectations and drive accountability across all stakeholders.
• Maintain accurate records, meeting notes, actions and client documentation.

What We're Looking For

• 2+ years' experience as a Technical Account Manager, Service Delivery Manager, IT Account Manager, Customer Success Manager or similar client-facing technology role.
• MSP, Managed Services or outsourced IT experience highly desirable.
• Strong understanding of Microsoft 365, cloud technologies, infrastructure, networking and cybersecurity.
• Experience engaging with business owners, directors and senior decision-makers.
• Ability to translate technical concepts into clear business outcomes.
• Strong relationship management, communication and organisational skills.
• Ability to manage multiple client relationships and competing priorities effectively.
• Commercial awareness and a customer-centric mindset.

What Success Looks Like

Success in this role will be measured through:

• Strong client relationships and high levels of customer satisfaction.
• Consistent follow-through on agreed actions and commitments.
• Improved technical alignment and standards adoption across client environments.
• Well-maintained technology roadmaps and improvement plans.
• Effective communication between clients and internal teams.
• Early identification and management of operational and technical risks.
• High levels of client retention and long-term partnership growth.

Working Model & Benefits

• Primarily office-based in Dublin.
• Majority of clients located within the Dublin area.
• Limited travel, typically a small number of client site visits each month.
• Competitive salary package.
• Pension contribution.
• Income Protection.
• Death in Service benefit.
• Mileage reimbursement for client travel.

This is an excellent opportunity for a customer-focused technology professional who enjoys building relationships, influencing outcomes and helping organisations get greater value from technology. You'll have the chance to work with a diverse portfolio of businesses while shaping a key function within a growing technology services organisation.