Strategic Tech Account Manager | Trusted Advisor (Ireland)

GCS Recruitment; Ireland; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Pension contribution

Income Protection

Death in Service benefit

Mileage reimbursement

Job summary

GCS Recruitment seeks a Technical Account Manager for an established MSP in Ireland. You will be the primary relationship owner for a portfolio of 12–15 clients across Ireland, combining relationship management with governance and long-term technology planning.

You will collaborate with Service Desk, Professional Services, Infrastructure and strategic technology teams to ensure clients receive maximum value from technology investments and to align outcomes with business goals.

Qualifications

• 2+ years in a Technical Account Manager, Service Delivery Manager, IT Account Manager or similar client-facing technology role.
• MSP, Managed Services or outsourced IT experience is highly desirable.
• Strong understanding of Microsoft 365, cloud technologies, infrastructure, networking and cybersecurity.
• Ability to translate technical concepts into clear business outcomes.
• Experience engaging with business owners, directors and senior decision-makers.

Responsibilities

• Act as the primary contact for key stakeholders and senior management across assigned client accounts.
• Build long-term trusted relationships and become a strategic technology adviser.
• Develop a thorough understanding of each client's business, technology environment and future plans.
• Conduct regular client review meetings and ensure actions are documented and delivered.
• Identify technical risks, recurring issues and improvement opportunities.
• Review client environments against technology best practices and agreed standards.
• Develop and maintain technology roadmaps, improvement plans and risk registers.
• Coordinate effectively with internal technical and delivery teams.
• Ensure proactive communication around incidents, risks, projects and service performance.
• Manage client expectations and drive accountability across all stakeholders.
• Maintain accurate records, meeting notes, actions and client documentation.

Skills

Relationship management

Communication skills

Organisational skills

Strategic thinking

Customer-centric mindset

Job description

GCS Recruitment seeks a Technical Account Manager for an established MSP in Ireland. You will be the primary relationship owner for a portfolio of 12–15 clients across Ireland, combining relationship management with governance and long-term technology planning.

You will collaborate with Service Desk, Professional Services, Infrastructure and strategic technology teams to ensure clients receive maximum value from technology investments and to align outcomes with business goals.