Technical Service Account Manager

Fusion People Ltd; Dublin; On-site; EUR 45,000 - 50,000; Full time

Job summary

Fusion People Ltd is seeking a Technical Service Account Manager in Ireland to lead end-to-end management of key customer accounts within a dynamic technology and service-driven environment. You will own relationships, ensure service delivery, drive project execution, and act as the main point of contact for customers.

The role offers a clear career development path with opportunities to increase earnings as you expand account scope and deliver value across internal teams such as engineering and

Qualifications

• Proven experience in account management, service delivery, customer success, or technical account management.
• Strong stakeholder management and relationship-building skills.
• Excellent communication, organisation, and problem-solving abilities.
• Commercial awareness with the ability to balance customer needs and business objectives.
• Proactive, self-starting approach and the confidence to make decisions and drive outcomes.
• The ability to coordinate multiple internal teams and priorities effectively.

Responsibilities

• Manage and develop assigned customer accounts, building long-term relationships.
• Ensure high standards of customer service and account management.
• Oversee technical support activities and ongoing service delivery performance.
• Proactively manage customer issues, escalations, risks, and service priorities.
• Coordinate project delivery with technical and operational teams.
• Monitor and report on service performance against SLAs and KPIs.
• Drive issues through to resolution, ownership from identification to completion.
• Identify opportunities for service enhancement, process improvement and customer growth.
• Act as the customer's advocate internally while balancing commercial and operational objectives.

Skills

Account management

Service delivery

Stakeholder management

Communication

Commercial awareness

Project coordination

Job description

Technical Service Account Manager (792316) Dublin, Republic of Ireland

Salary: GBP45000 - GBP50000 per annum

Salary: €45,000 - €50,000 per annum + clear progression opportunities

Job Title: Technical Service Account Manager

Location: Ireland

Salary: €45,000 - €50,000 per annum + clear progression opportunities

An exciting opportunity has arisen for an experienced Technical Service Account Manager to take ownership of key customer relationships within a dynamic technology and service-driven environment.

This position offers a genuine career development path, with opportunities to increase earnings and responsibility through the successful management and growth of additional customer accounts.

The Role

As the Technical Service Account Manager, you will be responsible for the end-to-end management of assigned customer accounts, ensuring exceptional levels of service delivery, operational performance, technical support, and project execution.

Acting as the primary point of contact and accountability for customers, you will work closely with internal technical, engineering, service delivery, and project teams to ensure commitments are met, issues are resolved, and customer expectations are consistently exceeded.

Key Responsibilities

• Manage and develop assigned customer accounts, building strong long-term relationships
• Ensure high standards of customer service and account management are maintained at all times
• Oversee technical support activities and ongoing service delivery performance
• Proactively manage customer issues, escalations, risks, and service priorities
• Coordinate project delivery with technical and operational teams
• Monitor and report on service performance against agreed SLAs and KPIs
• Drive issues through to resolution, taking ownership from identification to completion
• Identify opportunities for service enhancement, process improvement, and customer growth
• Act as the customer's advocate internally whilst balancing commercial and operational objectives
• Support continuous improvement initiatives to strengthen customer satisfaction and retention

About You

The successful candidate will be a highly motivated and customer-focused professional with the ability to take ownership, build credibility, and deliver results in a fast-paced environment.

You will possess:

• Proven experience in account management, service delivery, customer success, or technical account management
• Strong stakeholder management and relationship-building skills
• Excellent communication, organisation, and problem-solving abilities
• Commercial awareness with the ability to balance customer needs and business objectives
• A proactive, self-starting approach and the confidence to make decisions and drive outcomes
• The ability to coordinate multiple internal teams and priorities effectively

Desirable Experience

• Retail technology
• IT services
• EPOS/POS solutions
• Audio Visual (AV) systems
• Managed services environments
• Technical support or service management

Whilst hands-on engineering experience is not essential, candidates should be technically credible and comfortable discussing customer environments, technical solutions, service challenges, and project requirements.