Tech Services Account Lead

Fusion People; Dublin; On-site; EUR 45,000 - 50,000; Full time

Job summary

Fusion People is seeking a Technical Service Account Manager in Ireland to own key customer relationships and drive service delivery, performance, and project execution.

You will coordinate internal teams, manage SLAs and KPIs, and identify growth opportunities while ensuring exceptional service and customer outcomes. A proactive, customer-focused professional will thrive in this role.

Qualifications

• Proven experience in account management, service delivery, or technical account management.
• Strong stakeholder management and relationship-building skills.
• Excellent communication, organisation, and problem-solving abilities.
• Commercial awareness with the ability to balance customer needs and business objectives.
• Proactive, self-starting approach and the confidence to make decisions and drive outcomes.
• Ability to coordinate multiple internal teams and priorities effectively.

Responsibilities

• Manage and develop assigned customer accounts, building strong long-term relationships.
• Ensure high standards of customer service and account management are maintained at all times.
• Oversee technical support activities and ongoing service delivery performance.
• Proactively manage customer issues, escalations, risks, and service priorities.
• Coordinate project delivery with technical and operational teams.
• Monitor and report on service performance against agreed SLAs and KPIs.
• Drive issues through to resolution, taking ownership from identification to completion.
• Identify opportunities for service enhancement, process improvement, and customer growth.
• Act as the customer’s advocate internally whilst balancing commercial and operational objectives.
• Support continuous improvement initiatives to strengthen customer satisfaction and retention.

Skills

Account management

Stakeholder management

Customer success

Communication

Problem-solving

Job description

Fusion People is seeking a Technical Service Account Manager in Ireland to own key customer relationships and drive service delivery, performance, and project execution.

You will coordinate internal teams, manage SLAs and KPIs, and identify growth opportunities while ensuring exceptional service and customer outcomes. A proactive, customer-focused professional will thrive in this role.