Strategic Enterprise CSM — Remote & High-Impact Growth

Socket.dev; Leinster; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Pension

Discretionary annual bonus

Remote-first

20 days vacation

Job summary

AlertMedia seeks a strategic Customer Success Manager to own high‑value accounts and drive adoption, retention and growth. You will partner with Executive Sponsors across teams to realize long‑term value for ARR.

You bring 5+ years in Customer Success, enterprise experience, and proven ability to influence without authority. Proficiency in Gainsight and Salesforce is required. This remote Ireland role requires legal right to work in Ireland.

Qualifications

• 5+ years’ experience as a Customer Success Manager
• 3+ years’ experience supporting Enterprise customers in a CSM role of $1M+ ARR
• Proven ability to operate as a trusted advisor to senior leaders, navigating ambiguity and influencing outcomes without direct authority

Responsibilities

• Own and execute short term and long-term success strategies for Strategic accounts, including stakeholder mapping, success planning, and long-term value realization
• Act as the voice of the customer internally, influencing roadmap discussions, go-to-market strategy, and readiness initiatives
• Lead internal, cross-functional account discussions and execution, coordinating Implementation, Support, Product, Sales, and Executive Sponsors while maintaining accountability for customer outcomes
• Build strong relationships with our customers in the Strategic Segment
• Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
• Manage a series of personal touchpoints to drive ongoing customer experiences
• Conduct effective business reviews to highlight the customer’s realized value and communicate recommendations and new features
• Regularly communicate with Senior and Executive Leadership internally and leverage them as partners to maintain the partnership moving forward
• Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations
• Respond to all customer inquiries in a thoughtful and timely manner
• Effectively track all customer communication in Gainsight

Skills

Strategic thinking

Executive communication

Stakeholder management

Relationship building

Problem solving

Tools

Gainsight

Salesforce

Job description

AlertMedia seeks a strategic Customer Success Manager to own high‑value accounts and drive adoption, retention and growth. You will partner with Executive Sponsors across teams to realize long‑term value for ARR.

You bring 5+ years in Customer Success, enterprise experience, and proven ability to influence without authority. Proficiency in Gainsight and Salesforce is required. This remote Ireland role requires legal right to work in Ireland.