Strategic Enterprise CSM for Growth & Adoption

Datadog; Leinster; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Onboarding program

Mentor program

RSUs (Stock)

Employee stock purchase plan

Career development

Inclusive culture

Job summary

Datadog is seeking an Enterprise Customer Success Manager to manage top accounts across Dublin and Paris, driving product adoption and strong, lasting relationships. You will advocate for the customer internally and coordinate with sales, support, enablement, and product teams to deliver value.

In this hybrid role, you’ll own onboarding, become a trusted advisor, and help clients meet business goals while traveling for onsite visits as required. Fluency in English is essential.

Qualifications

• 3+ years in Customer Success or Account Management.
• Experience with Fortune 1000 companies and global brands.
• Willingness to travel for onsite customer visits.
• Excellent written and spoken communication.

Responsibilities

• Onboard, train, and drive adoption with Enterprise customers.
• Build loyal relationships to foster advocacy within client organizations.
• Collaborate cross-functionally with sales, support, enablement, product, and finance.
• Own onboarding process and develop customer success plans.
• Act as trusted advisor to align business goals with Datadog offerings.
• Monitor usage trends to identify renewal risks and growth opportunities.

Skills

Customer success

Account management

Client relationship building

English fluency

Travel readiness

Job description

Datadog is seeking an Enterprise Customer Success Manager to manage top accounts across Dublin and Paris, driving product adoption and strong, lasting relationships. You will advocate for the customer internally and coordinate with sales, support, enablement, and product teams to deliver value.

In this hybrid role, you’ll own onboarding, become a trusted advisor, and help clients meet business goals while traveling for onsite visits as required. Fluency in English is essential.