Strategic Customer Success Leader

Salesforce; Ireland; On-site; EUR 90,000 - 140,000; Full time

Job summary

Salesforce is seeking a seasoned Success Manager to partner with customers and accelerate value realization across Salesforce clouds. The role requires deep industry and product knowledge, alignment with partner levels, and the ability to speak the customer language.

You will work with executives and cross‑functional teams to drive adoption and outcomes. The ideal candidate has 7–10 years of experience, strong consulting skills, and fluency in Spanish and English.

Qualifications

• 7–10 years of relevant industry experience.
• In‑depth knowledge in one or more LoBs – a specific cloud or industry.
• Strong consulting skills and a track record as a Trusted Advisor.
• Ability to drive influential conversations at the C‑level; handle objections.
• Fluency in Spanish & English is required for this opportunity.

Responsibilities

• Use our Customer Success Methodology to understand goals, assess capabilities, and provide recommendations to accelerate business value.
• Develop knowledge of customers' Salesforce implementation and evangelize capabilities across Clouds.
• Guide customers on strategy, governance and change management processes.
• Demonstrate product knowledge by applying Salesforce features to customer priorities and roadmap.
• Identify risks to achieving stated goals and work with the account team on mitigation plans.
• Create an adoption path showing current vs. target state with a timeline and enablement plan.
• Deliver business value and innovation by understanding customer challenges and growth potential.
• Build executive relationships with IT and business leaders to solidify partnership.
• Collaborate with the account team and Salesforce executives to navigate accounts from top down.

Skills

Consulting skills

C-level communication

Trusted Advisor

Bilingual English/Spanish

Education

Degree or equivalent experience

Job description

Salesforce is seeking a seasoned Success Manager to partner with customers and accelerate value realization across Salesforce clouds. The role requires deep industry and product knowledge, alignment with partner levels, and the ability to speak the customer language.

You will work with executives and cross‑functional teams to drive adoption and outcomes. The ideal candidate has 7–10 years of experience, strong consulting skills, and fluency in Spanish and English.