German-Speaking Customer Success Manager (Salesforce)

Own Company; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Own Company is seeking a seasoned Success Manager to partner with customers, accelerate value from Salesforce, and specialize in one or more LoBs or clouds to speak the customer language.

You will build executive relationships, guide governance and change management, and align on adoption paths to realize business outcomes.

Fluency in German and English is required; deep consulting experience and ability to engage at C-level are essential.

Qualifications

• 7–10 years of relevant industry experience.
• Deep knowledge in one or more LoBs (cloud or industry).
• Strong consulting skills and proven Trusted Advisor results.
• Fluent in German and English.

Responsibilities

• Understand goals, assess capabilities, and provide recommendations to accelerate value.
• Develop knowledge of customers' Salesforce implementations and evangelize Salesforce across Clouds.
• Guide customers on strategy, governance, and change management processes.
• Demonstrate Salesforce product knowledge by applying features to priorities and roadmap.
• Proactively identify risks and mitigate with account team.
• Create adoption path with current and target states and timelines.
• Build executive relationships with IT and business leadership.
• Collaborate with Salesforce Executives to network within accounts.

Skills

7-10 years experience

LoB knowledge

Trusted Advisor

C-level engagement

English & German fluency

Education

Degree or equivalent experience

Tools

Salesforce knowledge

Job description

Own Company is seeking a seasoned Success Manager to partner with customers, accelerate value from Salesforce, and specialize in one or more LoBs or clouds to speak the customer language.

You will build executive relationships, guide governance and change management, and align on adoption paths to realize business outcomes.

Fluency in German and English is required; deep consulting experience and ability to engage at C-level are essential.