Strategic Cloud & Industry Customer Success Manager

Own Company; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Own Company in Ireland is seeking an experienced Success Manager to partner with customers, guide them to realize business value from Salesforce, and specialize in one or more lines of business.

You will build executive relationships, understand customer goals, define adoption paths, and collaborate with Salesforce executives to drive growth.

Fluency in English and Dutch or Swedish is required, and 7-10 years of relevant experience is expected.

Qualifications

• 7–10 years of relevant industry expertise.
• Expertise in one or more LoBs (cloud/industry).
• Strong consulting skills to drive business value.
• Fluency in English and Dutch or Swedish is required.

Responsibilities

• Apply Customer Success Methodology to align goals and accelerate value
• Develop Salesforce implementation understanding and evangelize capabilities
• Guide organizational strategy, governance and change management
• Demonstrate Salesforce product knowledge against customer priorities
• Identify risks and work with the account team on mitigation
• Create adoption paths with current and target states and timelines
• Build executive relationships across IT and business sponsorships
• Collaborate with executives to network and drive account progress
• Recommend additional Salesforce services when needed
• Communicate product changes and other critical updates

Skills

7-10 years experience

LoBs knowledge

Trusted Advisor

C-level communications

English + Dutch/Swedish

Job description

Own Company in Ireland is seeking an experienced Success Manager to partner with customers, guide them to realize business value from Salesforce, and specialize in one or more lines of business.

You will build executive relationships, understand customer goals, define adoption paths, and collaborate with Salesforce executives to drive growth.

Fluency in English and Dutch or Swedish is required, and 7-10 years of relevant experience is expected.