Strategic AI Account Manager

3100 Accenture Limited Company; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Accenture in Ireland seeks a commercially driven Named Account Manager to manage a portfolio of existing customers. You’ll be the primary commercial contact, building trusted relationships, understanding each organization’s AI strategy, driving product adoption, and identifying upsell opportunities across services.

You’ll develop and execute account plans, coordinate internal teams, and lead consultative conversations to protect and grow revenue.

Qualifications

• 2–4 years of experience in B2B account management, customer success, inside sales, renewals, or another commercially focused customer-facing role.
• Previous experience managing a portfolio of existing customer accounts.
• Demonstrated ability to identify and progress upsell and cross-sell opportunities.
• Experience working with SaaS, AI, cloud-based, or other technology solutions is strongly preferred.
• Strong consultative selling, discovery, negotiation, presentation, and objection-handling skills.
• Excellent written and verbal communication skills.
• Customer-first mindset with the ability to establish credibility and build trusted relationships.
• Strong commercial judgment and the ability to balance customer outcomes with business objectives.

Responsibilities

• Own and actively manage a portfolio of existing customer accounts.
• Serve as the primary commercial point of contact and trusted advisor for assigned customers.
• Develop a clear understanding of each customer’s business priorities, AI strategy, use cases, organizational structure, and success criteria.
• Build strong relationships with customers across multiple levels, including users, champions, decision-makers, procurement teams, and senior executives.
• Establish a consistent engagement cadence through discovery meetings, business reviews, strategic check-ins, and proactive outreach.
• Create and maintain strategic account plans outlining customer goals, key stakeholders, adoption opportunities, commercial potential, risks, and next actions.

Skills

Account management

Consultative selling

Relationship building

Negotiation

Forecasting

Stakeholder management

SaaS knowledge

AI product knowledge

Tools

Salesforce

CRM systems

Job description

Accenture in Ireland seeks a commercially driven Named Account Manager to manage a portfolio of existing customers. You’ll be the primary commercial contact, building trusted relationships, understanding each organization’s AI strategy, driving product adoption, and identifying upsell opportunities across services.

You’ll develop and execute account plans, coordinate internal teams, and lead consultative conversations to protect and grow revenue.