Store Team Leader — Customer Service & Operations

Centra; Tralee; On-site; EUR 28,000 - 38,000; Full time

Job summary

Centra in Dingle, County Kerry, is seeking a Supervisor to lead a store team and deliver outstanding customer service. The role focuses on motivating staff, maintaining efficient store operations, and upholding Centra’s values in daily activities.

The ideal candidate will have customer service experience, strong communication skills, and the ability to work well under pressure in a fast-paced environment. This full-time position requires dedication to team development and store standards.

Qualifications

• 2 years' experience in a customer service facing role is desirable.
• Excellent communication skills.
• The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure.
• The ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Skills

Communication

Teamwork

Multi-tasking

Delegation

Job description

Centra in Dingle, County Kerry, is seeking a Supervisor to lead a store team and deliver outstanding customer service. The role focuses on motivating staff, maintaining efficient store operations, and upholding Centra’s values in daily activities.

The ideal candidate will have customer service experience, strong communication skills, and the ability to work well under pressure in a fast-paced environment. This full-time position requires dedication to team development and store standards.