Customer Service Team Lead for Fast-Paced Store

Centra; Bandon; On-site; EUR 32,000 - 42,000; Full time

Job summary

Centra in Bandon, Co. Cork is seeking a Supervisor to manage and motivate your team, ensuring the store operates efficiently and delivers exceptional customer service.

The ideal candidate will have customer service experience, strong communication, and the ability to work in a fast-paced environment. You will lead by example, support colleagues, and drive merchandising standards while embracing new initiatives.

Qualifications

• 2 years of experience in a customer service facing role is desirable.
• Excellent communication skills.
• Ability to work as part of a team in a fast-paced environment, ability to multi task under pressure.
• Ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Job description

Centra in Bandon, Co. Cork is seeking a Supervisor to manage and motivate your team, ensuring the store operates efficiently and delivers exceptional customer service.

The ideal candidate will have customer service experience, strong communication, and the ability to work in a fast-paced environment. You will lead by example, support colleagues, and drive merchandising standards while embracing new initiatives.