Store Team Lead: Customer Experience & Training

Daybreak; Ireland; Remote; EUR 28,000 - 42,000; Full time

Job summary

Daybreakireland in Ireland seeks a customer-service oriented store supervisor to lead a small team and ensure excellent service while upholding Centra brand values. You will role-model teamwork, oversee rotation and merchandising, and support induction and training for staff.

The role demands organizing work, delegating tasks and responding to customer queries in line with store policy, while embracing new initiatives and working methods.

Qualifications

• 2 years experience in a customer service facing role desirable.
• Ability to work as part of a team in a fast-paced environment and multi-task under pressure.
• Ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude.
• Set the standard for rotation, merchandising and facing off.
• Assist in induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Teamwork

Organisation/Delegation

Job description

Daybreakireland in Ireland seeks a customer-service oriented store supervisor to lead a small team and ensure excellent service while upholding Centra brand values. You will role-model teamwork, oversee rotation and merchandising, and support induction and training for staff.

The role demands organizing work, delegating tasks and responding to customer queries in line with store policy, while embracing new initiatives and working methods.