Store Duty Manager: Lead Ops & Customer Experience

Herlihys Centra; Cork; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Herlihys Centra in Cork is seeking a full-time Duty Manager to oversee daily store operations, maintain high merchandising standards, and ensure a welcoming, safe environment for customers.

You will lead and support staff, plan shifts, monitor cash handling and tills, manage stock control, and help resolve issues while upholding company policies and delivering excellent customer service.

Qualifications

• Experience in retail or hospitality supervision or management, with strong people leadership and team coordination skills.
• Proficiency in day-to-day store operations, including cash handling, till oversight, stock control, and merchandising.
• Strong customer service, problem-solving, and conflict resolution skills, with a focus on creating a positive shopper experience.
• Good organizational and time-management skills, with the ability to prioritize tasks and manage busy, fast-paced shifts.
• Clear and professional communication skills, with the ability to brief, motivate, and support a diverse team.
• Comfort with basic IT systems and point-of-sale technology; willingness to learn new systems and processes.
• Reliable and flexible approach to work, including availability for varied shift patterns, weekends, and peak trading periods.
• Previous experience as a Duty Manager, Supervisor, or Team Leader in a retail environment is an advantage.
• Relevant training or qualifications in retail, business, or management are beneficial but not essential.

Responsabilités

• Oversee daily store operations and ensure shelves are well stocked and merchandising standards are maintained.
• Assist with opening and closing procedures and support stock control and waste management.
• Supervise cash handling and tills, monitor performance, and communicate store priorities to staff and senior management.
• Promote high-quality customer service and resolve operational issues as they arise.

Connaissances

People leadership

Cash handling

Customer service

Stock control

Merchandising

Communication

Organizational skills

Shift planning

Problem solving

Formation

Retail/management training

Outils

POS systems

Description du poste

Herlihys Centra in Cork is seeking a full-time Duty Manager to oversee daily store operations, maintain high merchandising standards, and ensure a welcoming, safe environment for customers.

You will lead and support staff, plan shifts, monitor cash handling and tills, manage stock control, and help resolve issues while upholding company policies and delivering excellent customer service.