Retail Operations & Customer Service Lead

Centra; Newbridge; Presencial; EUR 32.000 - 38.000; Jornada completa

Descripción de la vacante

Centra is hiring a Duty Manager for Curragh Grange to help run a high-performing store in Ireland. You will lead a team to meet sales and profitability targets, implement planograms, and ensure excellent customer service and safety standards.

The role requires a minimum of 2 years in management, strong communication and delegation skills, and a passion for grocery retail. Applicants should thrive in a fast-paced environment and be driven to achieve KPIs and brand standards.

Formación

• Minimum 2 years of experience in a management position.
• Good knowledge of Microsoft Office (Excel, Word).
• Experience balancing cash/tills.
• Excellent communication skills.
• Good delegation skills.
• Highly driven with a strong work ethic.
• An understanding of how to achieve KPIs and targets.
• Commerciality and brand awareness.
• Passion for grocery retail.
• Thrive in a fast-paced working environment.

Responsabilidades

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager.
• Implement planograms correctly and ensure the correct range is in place in store.
• Merchandise and present the store to the highest standard.
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace.
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store.
• Manage employee performance, giving regular feedback, recognition and encouragement.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Understand achieving margins in all departments.
• Engage with new initiatives and embrace new ways of working.

Conocimientos

Management experience

Cash/tills balancing

Excellent communication

Delegation skills

Strong work ethic

KPIs & targets

Commerciality & brand awareness

Grocery retail passion

Thrives in fast-paced env

Herramientas

Microsoft Excel

Microsoft Word

Descripción del empleo

Centra is hiring a Duty Manager for Curragh Grange to help run a high-performing store in Ireland. You will lead a team to meet sales and profitability targets, implement planograms, and ensure excellent customer service and safety standards.

The role requires a minimum of 2 years in management, strong communication and delegation skills, and a passion for grocery retail. Applicants should thrive in a fast-paced environment and be driven to achieve KPIs and brand standards.