Sportsbook Customer Service Associate

BOYLE Sports; Enniscorthy; On-site; EUR 26,000 - 34,000; Full time

Job summary

BoyleSports is recruiting a Customer Service Assistant for our Enniscorthy shop in the Retail department. You will support the Shop Manager, assist customers, handle bets, and help run the store smoothly while maintaining high standards throughout the day.

Role involves opening/closing the shop, cash handling, and promoting our in-shop and online offerings. A proactive team player with strong numeracy and excellent communication is essential.

Qualifications

• Customer service focused.
• Strong numeracy and cash handling.
• Able to work 7 days a week.
• Excellent communication skills.

Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Lead shop operations in the absence of the Shop and Assistant Manager (opening/closing, guiding the team, cash procedures).
• Opportunity to manage on occasion with development potential.
• Provide outstanding customer experience and promote multi-channel/digital journey.
• Maintain shop presentation to high standards and ensure safety/compliance procedures are followed.
• Introduce customers to in-shop and online offerings/products.

Skills

Customer service

Attention to detail

Numeracy

Communication skills

Cash handling

Teamwork

Flexibility

Initiative

Brand ambassador

Tools

EPOS System

Job description

BoyleSports is recruiting a Customer Service Assistant for our Enniscorthy shop in the Retail department. You will support the Shop Manager, assist customers, handle bets, and help run the store smoothly while maintaining high standards throughout the day.

Role involves opening/closing the shop, cash handling, and promoting our in-shop and online offerings. A proactive team player with strong numeracy and excellent communication is essential.