Sportsbook Customer Experience Associate

BOYLE Sports; Tuam; On-site; EUR 24,000 - 30,000; Full time

Job summary

BoyleSports in Tuam, Ireland, is seeking a Customer Service Assistant to help run the shop and deliver outstanding service. You will assist the Shop Manager and team, handle bets and payments, and uphold high standards throughout the day.

The role requires a friendly, proactive approach, trust and accuracy with cash, and a willingness to work flexible hours across seven days. Training and development opportunities are provided within a supportive team.

Qualifications

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for opening and closing the shop, managing and guiding the shop team, cash management procedures.
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Skills

Customer service

Numeracy

Team player

Flexibility

Attention to detail

Communication

Sporting industry interest

Brand ambassador

Trust and integrity

Cash handling

Tools

EPOS System

Job description

BoyleSports in Tuam, Ireland, is seeking a Customer Service Assistant to help run the shop and deliver outstanding service. You will assist the Shop Manager and team, handle bets and payments, and uphold high standards throughout the day.

The role requires a friendly, proactive approach, trust and accuracy with cash, and a willingness to work flexible hours across seven days. Training and development opportunities are provided within a supportive team.