Sports Betting Retail Associate

BOYLE Sports; Dungarvan; Sur place; EUR 26 000 - 32 000; Plein temps

Résumé du poste

BoyleSports is seeking a Customer Service Assistant in Dungarvan to support the Shop Manager and team. You will deliver an outstanding customer experience, assist with day-to-day shop operations, and help manage bets and EPOS transactions in a fast-paced retail environment.

Role includes opening/closing the shop, staff guidance, and opportunities for progression within the company. A proactive, customer-focused approach with strong numeracy and communication skills is essential.

Qualifications

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Responsabilités

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including: Opening and closing the shop; Managing and guiding the shop team; Cash management procedures
• Opportunity to manage on occasion which will lead to further development opportunities.
• Combine working in a fast-paced retail environment whilst undertaking training/on the job supports to upskill and progress within the company.
• Provide an outstanding customer experience through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in-shop transactions via EPOS.
• Act as Brand Ambassador introducing customers to multi-channel/digital journey.
• Work under pressure and stay calm while looking for ways to improve yourself and the shop.
• Maintain high shop presentation standards throughout the day.
• Ensure all procedures (safety, compliance and operations) are followed.
• Passionate about team work.
• Adhere to Social Responsibility duties.
• Introduce customers to in-shop and online offerings/products.

Connaissances

Customer service

Trust & integrity

Flexibility

Adaptability

Attention to detail

Numeracy

People person

Rapport with customers

Progression mindset

Brand promotion

Communication skills

Problem solving

Organised

Cash handling

Description du poste

BoyleSports is seeking a Customer Service Assistant in Dungarvan to support the Shop Manager and team. You will deliver an outstanding customer experience, assist with day-to-day shop operations, and help manage bets and EPOS transactions in a fast-paced retail environment.

Role includes opening/closing the shop, staff guidance, and opportunities for progression within the company. A proactive, customer-focused approach with strong numeracy and communication skills is essential.