Customer Experience Specialist – Retail Betting

BOYLE Sports; Drogheda; Sur place; EUR 21 000 - 27 000; Plein temps

Résumé du poste

BoyleSports in Drogheda is seeking a Customer Service Assistant to support store operations and deliver an outstanding customer experience. You will assist the Shop Manager, handle bets, and maintain a welcoming environment.

The role requires flexibility to work 7 days a week, focus on detail, and strong numeracy. Training will be provided to develop skills in a fast-paced retail setting and multi-channel offerings.

Qualifications

• Customer service focused.
• Operate with trust and integrity.
• Flexibility as business operates 7 days a week.
• Be adaptable to shop environment.
• Great attention to detail and strong numeracy skills.
• An enthusiastic people person who can work on own initiative and as part of a team.
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company.
• To promote the company brand and be results focused.
• Excellent communication skills.
• Problem solve and think creatively.
• Be organised, reliable and dependable.
• A proven good cash handing approach.

Responsabilités

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including: Opening and closing the shop, managing and guiding the shop team, cash management procedures.
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including EPOS in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Connaissances

Customer service

Cash handling

Team player

Attention to detail

Numeracy

Communication skills

Adaptability

Sports betting knowledge

Reliability

Description du poste

BoyleSports in Drogheda is seeking a Customer Service Assistant to support store operations and deliver an outstanding customer experience. You will assist the Shop Manager, handle bets, and maintain a welcoming environment.

The role requires flexibility to work 7 days a week, focus on detail, and strong numeracy. Training will be provided to develop skills in a fast-paced retail setting and multi-channel offerings.