Spa & Wellness Front Desk Specialist | Elevate Guest Experience

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Discounted rates

Learning & development

Refer a friend bonus €250

Employee assistance programme

Meals provided

Free parking

Team events

Training seminars

Job summary

Carton House invites you to join our Spa & Wellness team as a Receptionist. You will welcome guests with warmth, manage check-ins and inquiries, and support front desk operations in a luxury five-star setting in Maynooth, Co. Kildare.

We value excellent English communication, a strong guest focus, and prior hotel experience. Shift flexibility, a welcoming attitude, and a proactive approach to guest satisfaction are essential for success in this role.

Qualifications

• Previous experience in a similar role is essential.
• A good understanding of hotel operation.
• Excellent spoken and written English.
• Knowledge of booking and POS systems is a strong advantage.

Responsibilities

• Present a professional appearance and greet guests warmly on arrival and departure.
• Anticipate guests' needs to enhance service quality and exceed expectations.
• Promote resort services and products to maximise sales opportunities.
• Be aware of resort promotions and special activities.
• Continue to improve guest experience and satisfaction.

Skills

People skills

English fluency

Hotel operations

Shift work

Tools

Booking system

POS system

Job description

Carton House invites you to join our Spa & Wellness team as a Receptionist. You will welcome guests with warmth, manage check-ins and inquiries, and support front desk operations in a luxury five-star setting in Maynooth, Co. Kildare.

We value excellent English communication, a strong guest focus, and prior hotel experience. Shift flexibility, a welcoming attitude, and a proactive approach to guest satisfaction are essential for success in this role.