Director of Spa & Wellness, Management level

Carton House; Maynooth; Presencial; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Programme

Refer a friend bonus €250

Additional annual leave with service

Discounts in Accor Hotels worldwide

Meals and uniform provided

Free parking

Learning and development opportunities

Descripción de la vacante

Carton House, a five-star resort and Fairmont Managed Hotel, seeks a Director of Spa & Wellness to lead the guest experience and luxury spa operations on site in Maynooth. You will steer service standards, pricing, and teamwork across departments while fostering growth and excellence in a prestigious setting.

The role requires leadership in Spa & Wellness, strong English communication, and hotel operations knowledge.

Formación

• Previous leadership experience in Spa & Wellness
• Excellent communication skills in English (spoken and written)
• Ability to work on own initiative
• Understanding of hotel operations and guest service standards

Responsabilidades

• Establish and maintain highest etiquette and service standards in guest and staff interactions.
• Direct Spa & Wellness objectives across operations, finance, people management and marketing.
• Lead daily Spa operations and ensure standards are followed.
• Train and manage a team of spa professionals.
• Monitor activities, address issues, and strive for excellence.
• Stay updated on spa services, pricing, schedules and offerings.
• Support recruitment and development of Spa & Wellness staff.

Conocimientos

Spa & Wellness leadership

Communication

Hotel operations understanding

Initiative

Customer service excellence

Descripción del empleo

Location: On site / Maynooth, Co. Kildare, Ireland
job type: Permanent / Full-time
Sector and subsector: Fitness & Leisure | Fitness & Leisure
Salary: Negotiable salary

Afive-star career awaits at Carton House!

We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We are currently recruiting for an experienced Director of Spa & Wellness to join our team at Carton House.

Key Responsibilities

• Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.
• Execute Spa & Wellness objectives across operations, finance, people management & marketing.
• Direct and lead the day to day Spa operation ensuring all standards are followed.
• Train, and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.
• Monitor daily activities, address issues promptly, and continuously strive for excellence.
• Stay updated on spa services, pricing, schedules, specials, and competitor offerings
• Lead by example, demonstrating proper etiquette and professionalism at all times.
• Communicate housekeeping and maintenance needs, ensuring prompt action.
• Support team members in all aspects of the business operation.
• Ensure compliance with health and hygiene guidelines, maintaining cleanliness according to Standard Operating Procedures.
• Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.
• Assist in the recruitment, development and training of all Spa & Wellness team members.

The Successful candidate will have:

• Previous leadership experience within the Spa & Wellness field required.
• Flexibility– this is a full-time role, flexibility and shift work is required.
• A real understanding of hotel operation.
• Ability to work on own initiative.
• Excellent communication skills with excellent spoken & written English.
• Outgoing, bubbly and confidence in dealing with a range of customers.
• Previous experience in a similar role in a 5 star resort.
• A structured and organized approach to work planning.

Why work for Carton House, A Fairmont Managed Hotel?

• Employee Assistance Programme.
• Refer a friend bonus €250
• Additional annual leave with continuous service.
• Regular social events for team members.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.

Data Retention

Please note that all applications and CV's submitted for a role at Carton House will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.

Kind Regards,

The People & Culture Team

Carton House