Spa & Wellness Receptionist | Guest Experience Pro

Carton House; Maynooth; Remote; EUR 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Discounted Accor rates

Meals provided

Uniform and parking

Zusammenfassung

Carton House, a five-star resort and the first and only Fairmont managed hotel in Ireland, invites you to join our Spa & Wellness team as a Receptionist. You will welcome guests, manage bookings, and support service excellence across the resort.

Daily duties include handling guest needs, promoting services, and ensuring smooth operations with the POS system. Shift rosters run 6am–2pm or 2pm–10pm, including midweek and weekends.

Qualifikationen

• A good understanding of hotel operation.
• Excellent communication skills with excellent spoken & written English.
• Previous experience in a similar role is essential.
• Knowledge of booking and POS system a strong advantage.
• Shift work and flexibility is required (6am-2pm or 2-10pm).

Aufgaben

• Present a professional appearance and ensure guests receive a courteous welcome.
• Anticipate guests' needs to enhance service quality and exceed expectations.
• Promote resort services and products to maximize sales opportunities.
• Be aware of resort promotions or special activities.
• Continuously aim to improve guests' experience and satisfaction.

Kenntnisse

Hotel operations understanding

Excellent communication

Customer service experience

Shift flexibility

Tools

Booking system

POS system

Jobbeschreibung

Carton House, a five-star resort and the first and only Fairmont managed hotel in Ireland, invites you to join our Spa & Wellness team as a Receptionist. You will welcome guests, manage bookings, and support service excellence across the resort.

Daily duties include handling guest needs, promoting services, and ensuring smooth operations with the POS system. Shift rosters run 6am–2pm or 2pm–10pm, including midweek and weekends.