Spa & Wellness Receptionist, Entry Level

Carton House; Maynooth; Remote; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Discounted Accor rates

Meals provided

Uniform and parking

Job summary

Carton House, a five-star resort and the first and only Fairmont managed hotel in Ireland, invites you to join our Spa & Wellness team as a Receptionist. You will welcome guests, manage bookings, and support service excellence across the resort.

Daily duties include handling guest needs, promoting services, and ensuring smooth operations with the POS system. Shift rosters run 6am–2pm or 2pm–10pm, including midweek and weekends.

Qualifications

• A good understanding of hotel operation.
• Excellent communication skills with excellent spoken & written English.
• Previous experience in a similar role is essential.
• Knowledge of booking and POS system a strong advantage.
• Shift work and flexibility is required (6am-2pm or 2-10pm).

Responsibilities

• Present a professional appearance and ensure guests receive a courteous welcome.
• Anticipate guests' needs to enhance service quality and exceed expectations.
• Promote resort services and products to maximize sales opportunities.
• Be aware of resort promotions or special activities.
• Continuously aim to improve guests' experience and satisfaction.

Skills

Hotel operations understanding

Excellent communication

Customer service experience

Shift flexibility

Tools

Booking system

POS system

Job description

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We currently recruiting a Receptionistto join the Spa & Wellness team at Carton House.

Key Requirements:

• A good understanding of hotel operation.
• Excellent communication skills with excellent spoken & written English.
• Previous experience in a similar role is essential.
• Knowledge of booking and POS system a strong advantage.
• Shift work and flexibility is required in this position – applicants must be available for 6am -2pm or 2-10pm rosters including mid-week and weekends.

Key Responsibilities:

• Present a professional appearance and ensure all guests receive a genuine courteous welcome on arrival/ departure.
• To anticipate guests needs whenever possible in order to enhance quality of service and exceed clients expectations.
• To assist in positively promoting service / products within the Resort and maximize every sales opportunity.
• Be aware of Resort promotions or special activities.
• Continually aim to improve our guests experience, ensure our highest levels of customer satisfaction.

Why work for Carton House, A Fairmont Managed Hotel?

• To be part of Accor’s large global hospitality network.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Refer a friend bonus €250.
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Data Retention

Please note that all applications and CV's submitted for a role at Carton House will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.