Service Technician, Trane Ireland - Donegal/ Monaghan areas

Trane Italia; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Trane Technologies is seeking a Service Technician for field-based work across customer sites in Ireland. You will diagnose equipment, perform planned maintenance, and respond to breakdowns under maintenance contracts to ensure peak reliability.

You will build strong customer relationships, coordinate with service desk and operations, and use diagnostic software and MS Office to log activities and report results. A valid Irish driving licence and right to work in Ireland are required.

Qualifications

• Proven experience in service or field-based technician roles.
• Strong knowledge of customer service principles.
• Excellent interpersonal and communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency with diagnostic software and MS Office.

Responsibilities

• Diagnose system problems during on-site service visits.
• Perform Planned Preventive Maintenance and respond to breakdowns.
• Build and maintain relationships with customers as a trusted contact.
• Collaborate with service desk, sales, and operations to share insights.
• Document work orders and report outcomes for invoicing.

Skills

Customer service

Interpersonal skills

Communication

Analytical thinking

Problem solving

Field service

MS Office

Diagnostic software

Driver's license

Right to work

Education

F-Gas certificates

Tools

Diagnostic software

MS Office Suite

Field tools & applications

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Field-based: Work is conducted on-site at customer locations.

Position Overview:

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.

Key Responsibilities:

Customer and Technical:

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Effective communication skills
• Analytical thinking and problem-solving abilities.
• Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage
• People and communication skills with a positive mindset
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
• Proficient in using Microsoft Office Suite.
• Ireland Drivers licence as a company vehicle will be allocated
• Right to Work in Ireland

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.