Service Technician, Trane Ireland - Donegal/ Monaghan areas

Trane Supply; Ireland; Remote; EUR 40,000 - 52,000; Full time

Job summary

Trane Supply in Ireland is seeking a Service Technician to deliver high-quality on-site service and technical support for installed plant and equipment under our maintenance and service contracts.

You will diagnose system issues, perform Planned Preventative Maintenance, attend customer sites for breakdowns, commissioning, and warranty work, and collaborate with service desk, sales, and operations to improve processes while maintaining strong customer relationships.

Qualifications

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.

Responsibilities

• Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire and commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaborate with Service desk, Sales, and Operations to share key customer insights.
• Use diagnostic software and hand-tools to diagnose and repair units following blueprints or engineering specifications.
• Generate regular reports on completed invoiced work orders.
• Communicate updates to supervisors, regional service managers, and customers to drive continuous improvement.
• Cover standby and call outs on a planned scheduled basis to include weekdays, weekends and bank holidays.

Skills

Customer service

Technical support

Diagnostic software

MS Office

Communication

Problem solving

Team collaboration

Education

F-Gas certificates

Tools

Diagnostic software

Hand tools

Blueprints/engineering specs

Job description

**Position Overview:**The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.**Key Responsibilities:****Customer and Technical:*** Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.* Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.* Build and maintain strong relationships with customers, acting as a trusted point of contact.* Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.* Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.* Reporting and Analysis: Generate regular reports on completed invoiced work orders.* Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.* Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.**Internal Controls and Administration:*** Proven experience in service or field-based technician role.* Strong knowledge of customer service principles.* Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences* Effective communication skills* Analytical thinking and problem-solving abilities.* Proficiency in using, Apps, diagnostic software, and MS Office Suite.**Skills and Capabilities:*** Knowledge of manufacturing industry an advantage* People and communication skills with a positive mindset* Able to work with minimal supervision.* Appropriate skilled based certificates with F-Gas* Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays* Proficient in using Microsoft Office Suite.* Ireland Drivers licence as a company vehicle will be allocated* Right to Work in Ireland