Service Desk Administrator — Scheduling & Back-Office Support

Quinn Downes Group; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Flexitime

Staff outings

Gym membership

Employee assistance

Dynamic environment

Job summary

Quinn Downes Group in Dublin, Ireland, is recruiting a Service Desk Administrator to join our on-site team. This full-time role supports service engineers, the service desk, and clients by updating and closing work activities in our service system.

The ideal candidate has 2+ years of admin experience, strong MS Office skills, and a customer-focused mindset. You will schedule work, manage purchasing, and liaise with engineers and subcontractors while meeting deadlines.

Qualifications

• 2+ years of administration experience.
• Proficient with MS Office and PDF tools.
• Excellent customer service and communication skills.
• Experience in scheduling and purchasing.
• Strong organisational abilities and adaptability.
• Ability to work under deadlines.

Responsibilities

• Liaising with field engineers & subcontractors on a daily basis (phone & email).
• Editing the completed Work Reports submitted by the engineers.
• Check the times, hours, POs and Observations recorded by the engineers.
• Log the details of any Observations that shall require a quote.
• Attach relevant documents to their respective calls.
• Edit Work Reports sent in by the subcontractors and convert them to QDSM reports.
• Cost jobs after editing is complete and attach all relevant reports.
• Ops approve all works so that they are ready for invoicing.
• Ensure all engineers are logged onto the correct job in the correct form field every day and ensure that they log off correctly.

Skills

2+ years admin experience

MS Outlook

MS Word

Excel

PDF converting

Customer service

Scheduling

Purchasing

Organisational skills

Communication skills

Deadline-driven

Tools

MS Outlook

MS Word

Excel

PDF converting

Job description

Quinn Downes Group in Dublin, Ireland, is recruiting a Service Desk Administrator to join our on-site team. This full-time role supports service engineers, the service desk, and clients by updating and closing work activities in our service system.

The ideal candidate has 2+ years of admin experience, strong MS Office skills, and a customer-focused mindset. You will schedule work, manage purchasing, and liaise with engineers and subcontractors while meeting deadlines.