Help Desk Technician

Sharp Brains Solutions; Dublin; On-site; EUR 40,000 - 65,000; Full time

Job summary

Backfill engineer position in Dublin, Ireland to cover primary engineer when unavailable. Supports desktop and laptop environments, utilizing SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.

Role includes remote and on-site assistance, Active Directory tasks, and maintaining documentation for incidents and hardware inventory. Vaccination of IT security policies and VIP support during outages is expected.

Qualifications

• Experience providing end-to-end desktop and laptop support.

Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

Skills

Technical support

SCCM

Intune

ServiceNow

Active Directory

Windows OS

VPN

VIP support

Tools

MS Office

Outlook

Job description

Position: Backfill (When primary engineer is not available)

Language: English & Irish (C1 Level)

Location: Dublin, Ireland

Contract: B2B/Freelance

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic