Service Desk Administrator at Quinn Downes Group

Quinn Downes Group; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Flexitime

Staff outings

Gym membership

Employee assistance

Dynamic environment

Job summary

Quinn Downes Group in Dublin, Ireland, is recruiting a Service Desk Administrator to join our on-site team. This full-time role supports service engineers, the service desk, and clients by updating and closing work activities in our service system.

The ideal candidate has 2+ years of admin experience, strong MS Office skills, and a customer-focused mindset. You will schedule work, manage purchasing, and liaise with engineers and subcontractors while meeting deadlines.

Qualifications

• 2+ years of administration experience.
• Proficient with MS Office and PDF tools.
• Excellent customer service and communication skills.
• Experience in scheduling and purchasing.
• Strong organisational abilities and adaptability.
• Ability to work under deadlines.

Responsibilities

• Liaising with field engineers & subcontractors on a daily basis (phone & email).
• Editing the completed Work Reports submitted by the engineers.
• Check the times, hours, POs and Observations recorded by the engineers.
• Log the details of any Observations that shall require a quote.
• Attach relevant documents to their respective calls.
• Edit Work Reports sent in by the subcontractors and convert them to QDSM reports.
• Cost jobs after editing is complete and attach all relevant reports.
• Ops approve all works so that they are ready for invoicing.
• Ensure all engineers are logged onto the correct job in the correct form field every day and ensure that they log off correctly.

Skills

2+ years admin experience

MS Outlook

MS Word

Excel

PDF converting

Customer service

Scheduling

Purchasing

Organisational skills

Communication skills

Deadline-driven

Tools

MS Outlook

MS Word

Excel

PDF converting

Job description

Service Desk Administrator at Quinn Downes Group in Dublin, D, IE. This Full time on site position offers great opportunities for career growth.

Quinn Downes Service \& Maintenance (QDSM) is one of the leading Irish owned companies specialising in the provision of complete Hard Services Maintenance \&\ Facilities. We operate under the Quinn Downes Group which was established in 1999. QDSM are recruiting for a Service Desk Administrator to join our team to support the service business, service engineers and our clients. The successful candidate will assist the Service Desk Team and Management in updating and closing out all work activities completed by the engineers through our service system. They will provide back-office support to the Directors, Managers, Service Team, Service Partners \& Vendors.

Responsibilities

• Liaising with field engineers \&\ subcontractors on a daily basis (phone \&\ email).
• Editing the completed Work Reports submitted by the engineers.
• Check the times, hours, POs and Observations recorded by the engineers.
• Log the details of any Observations that shall require a quote.
• Attach relevant documents to their respective calls.
• Edit Work Reports sent in by the subcontractors and convert them to QDSM reports.
• Cost jobs after editing is complete and attach all relevant reports.
• Ops approve all works so that they are ready for invoicing.
• Ensure all engineers are logged onto the correct job in the correct form field every day and ensure that they log off correctly.

Desired Criteria

• 2+ years experience in a similar admin role.
• Strong PC skills including MS Outlook, MS Word, Excel \& PDF converting.
• Excellent customer service skills.
• Experience in scheduling and purchasing.
• Strong organisational \& communication skills.
• Flexible and can deal with change.
• Work under deadline pressures when required.

Benefits:

• Competitive Salary
• Performance Related Bonus
• Flexitime
• Regular Staff Outings
• Discounted Gym Membership
• Employee Assistance Programme
• Working in a dynamic environment with exposure to different sectors \& industries