Service Desk Analyst – 12 Month Fixed Term Contract

Vantage; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Rolling contract

Job summary

Vantage Resources is seeking a Service Desk Analyst for a 12‑month fixed-term contract based in Dublin 8, with hybrid working arrangements. You will join an established IT support team and handle frontline technical queries, aiming to deliver prompt, accurate resolutions.

The role requires at least 6 months of customer support experience and an IT qualification or equivalent IT knowledge, with the opportunity to develop in a busy helpdesk environment.

Qualifications

• 6 months+ experience in customer support.
• Experience in IT support or an IT qualification.
• Ability to work on own initiative or as part of a team.

Responsibilities

• Providing technical and application support over the phone.
• Setting up, unlocking, and resetting passwords.
• Scheduling and running backups.

Skills

Problem solving

Prioritisation

Customer support

Team collaboration

Education

IT qualification

Job description

Service Desk Analyst – 12 Month Fixed Term Contract, Hybrid / Dublin 8

Role and Responsibilities

• This role will see the successful candidate join an established team.
• You will have excellent problem-solving skills and the ability to prioritise work in a busy helpdesk environment.

What's involved

• Providing technical and application support over the phone
• Setting up, unlocking, and resetting passwords
• Scheduling and running backups.

What you need

• 6 months'+ experience in customer support
• Experience working in IT support OR an IT qualification.
• Ability to work on own initiative or as part of a team

What's on offer

• Rolling contract

Vantage Resources is an equal opportunity employer. All qualified applicants will receive equal consideration for engagement and/or employment. An inclusive and diverse workforce is an essential part of the development of our organisation's culture which we believe enhances both our working environment and the service we provide to our customers.