ICT Service Scheduler & Customer Support Coordinator

Datapac; Ireland; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Company pension

Life assurance

Wellness programme

Job summary

Datapac in Enniscorthy is seeking an organised Scheduling Administrator to coordinate engineers for customer service requests in a busy ICT environment. No deep technical background required, but you will need strong people skills and careful record-keeping.

You’ll manage appointments, monitor tickets, update internal systems and support the wider Customer Support Centre. The role offers 5 days in the office, a competitive salary and ongoing professional development.

Qualifications

• Experience in customer service, administration, coordination or similar.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confidence dealing with customers and managing difficult conversations.
• Ability to manage multiple tasks and priorities in a busy environment.
• Good IT skills and ability to learn new systems.

Responsibilities

• Coordinate and schedule engineers for service requests and appointments.
• Monitor tickets and ensure requests are progressed and followed up.
• Communicate with customers regarding appointments and updates.
• Coordinate engineer workloads and availability with internal teams.
• Maintain accurate records and information.
• Update service management systems and provide general administrative support.
• Support the wider Customer Support Centre with service coordination tasks.

Skills

Customer service

Coordination

Communication

Organization

Multitasking

Tools

Service management systems

CRM software

Job description

Datapac in Enniscorthy is seeking an organised Scheduling Administrator to coordinate engineers for customer service requests in a busy ICT environment. No deep technical background required, but you will need strong people skills and careful record-keeping.

You’ll manage appointments, monitor tickets, update internal systems and support the wider Customer Support Centre. The role offers 5 days in the office, a competitive salary and ongoing professional development.