Facilities Helpdesk Administrator (Client & On-Site Support)

Allscreens Nationwide Ltd; Cork; On-site; EUR 28,000 - 36,000; Full time

Job summary

Allscreens Nationwide Ltd in Ireland is seeking a proactive Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting on-site teams and clients, with a focus on clear communication and organised processes.

The role covers logging and closing requests in our CMMS, managing work orders, preparing reports, and providing accounts administration support.

Qualifications

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel advanced, Word, Outlook).
• Experience in a helpdesk or office administration role.
• Excellent communication and attention to detail.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on the helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to resolve issues.
• Manage work orders in line with KPIs and SLAs.
• Analyse reports to ensure requests progress on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and handle supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

Skills

Administration experience

Customer service

Communication skills

Attention to detail

Organisational skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Allscreens Nationwide Ltd in Ireland is seeking a proactive Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting on-site teams and clients, with a focus on clear communication and organised processes.

The role covers logging and closing requests in our CMMS, managing work orders, preparing reports, and providing accounts administration support.