Desktop Engineer - Experienced Hire

Susquehanna International Group; Dublin; On-site; EUR 30,000 - 50,000; Full time

Job summary

Susquehanna International Group is seeking a Helpdesk and Desktop Support Engineer in Dublin. The role involves providing 1st and 2nd level technical support to staff and improving support procedures. Required qualifications include 3+ years in desktop support, familiarity with Windows OS, SCCM, and strong communication skills. The ideal candidate must thrive under pressure and adapt to a fast-paced environment. Benefits include opportunities for learning and teamwork in a supportive atmosphere.

Qualifications

• 3+ years providing desktop support for software and hardware systems.
• Ability to lead and mentor a team.
• Strong knowledge of printers and graphics cards.

Responsibilities

• Provide 1st and 2nd level support for desktop software and hardware.
• Manage complex queries via ticketing system.
• Evaluate and improve support procedures.

Skills

Desktop support

Windows desktop OS

Technical troubleshooting

Active Directory

PowerShell scripting

SCCM

User account management

Education

BSc in a technical discipline

Tools

SCCM

Jira

Microsoft Intune

Job description

Overview

As the Helpdesk and Desktop Support Engineer you will join our existing Client Corporate Services team who are responsible for supporting all teams in Susquehanna's Dublin office. This is a very demanding and varied environment that covers (among other areas) all windows desktop hardware and software issues, user account access permissions management, PC builds, software installs and procurement, peripherals (keyboards, monitors, etc.), iOS and Android device support. This role involves working in an energetic, dynamic and fast paced environment providing full support for all teams in Dublin office (over 700 end users). You will display a strong technical ability in making critical support judgements while working under pressure. Working closely with other Technology teams in Dublin, London, Philadelphia and other 3rd party support organisations. All members of the team will participate in early morning and late evening shifts, and may also be required to support out of hours work where required.

Once In The Role You Will

• Provide 1stand 2nd level support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as SCCM, Jira, confluence, splunk, Check_MK, Microsoft Intune, MS Active Directory console.
• Experience managing, addressing and solving complex queries via ticketing system.
• Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments.
• Interact with various internal IT support functions to troubleshoot and resolve problems as they happen.
• Liaising with technology teams in the US and/or external vendors as required.
• Maintain our Knowledge Base and ensure all relevant run books are up to date.

What We're Looking For

• 3 years+ providing desktop support for software and hardware systems.
• Ability to lead and mentor a team would be beneficial.
• Strong working knowledge of peripherals, printers, graphics cards.
• Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, RAM etc)
• Trading user or Development support experience is beneficial.
• Excellent working knowledge of Windows desktop OS: Windows 7 64- bit, Win 10 64bit and Windows 11.
• Ability to monitor and diagnose Desktop issues.
• Ability to make changes to the system registry for configuring the Windows operating system.
• Understanding of PowerShell scripting.
• Experience working with SCCM would be an advantage.
• Advanced knowledge of O365 products.
• Strong knowledge of Active Directory.
• Bsc in a technical discipline or equivalent experience.

Personal Skills

• Ability to work under pressure and meet tight deadlines.
• Self-motivated and creative.
• Strong communication skills (written and verbal).
• Excellent attention to detail.
• Ability to work well on own initiative or as part of a team.
• Excellent time management, organization and prioritization skills.
• Excellent interpersonal skills.
• Flexibility – all members of the Helpdesk team participate in early morning shift rotations.
• Desire to learn and improve skills and knowledge.

Susquehanna is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please contact us.