Office Scheduler & Customer Service Coordinator

Secure Facility Services; Dublin; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Company pension

On-site parking

Job summary

Secure Facility Services in Dublin 12 is hiring an Office Administrator to join a growing team. You will manage job requests, coordinate service appointments and support engineers in the field, ensuring smooth daily operations.

The role requires 2+ years in admin or customer service, and proficiency in Outlook, Excel and Teams, with excellent written and spoken English and strong organisational skills.

Qualifications

• At least 2 years’ experience in an office administration, customer service or similar role.
• Strong working knowledge of Microsoft Outlook, Excel and Teams.
• Excellent communication skills with clear, friendly telephone manner and good written English.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks and remain calm in a busy environment.

Responsibilities

• Inputting job requests received from clients into our work order app with accuracy.
• Schedule jobs, arrange service visits and coordinate appointments with clients and engineers.
• Help keep engineers’ diaries, schedules and workloads up to date.
• Handle incoming calls and emails, respond to queries and follow up on completed jobs.
• Maintain customer and job records, update statuses and prepare reports and trackers in Excel.
• Provide day‑to‑day administrative support to the service team.

Skills

2 years experience

Customer service

Communication skills

Organisational skills

Attention to detail

Written English

Tools

Microsoft Outlook

Excel

Microsoft Teams

Job description

Secure Facility Services in Dublin 12 is hiring an Office Administrator to join a growing team. You will manage job requests, coordinate service appointments and support engineers in the field, ensuring smooth daily operations.

The role requires 2+ years in admin or customer service, and proficiency in Outlook, Excel and Teams, with excellent written and spoken English and strong organisational skills.