Service Advisor - Wexford Volkswagen

Hollybank Trustees Ltd; Wexford; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

On-site parking

Bike to work scheme

Structured training

Career progression

Recent showroom refurbishment

Job summary

Wexford Volkswagen is recruiting a Service Advisor to be the calm, capable voice for customers, guiding service journeys and bridging communication between customers and the workshop.

The role sits on-site in Wexford, with a recently refurbished showroom and strong investment in the team. You’ll join a professional, supportive environment offering structured training and clear career progression.

Qualifications

• Previous experience as a Service Advisor or in a comparable customer-facing role.
• Excellent communication skills — written, spoken, and the underrated skill of listening.
• Comfortable on DMS/CRM systems and with the administrative side of the role.
• Composure under pressure and the ability to juggle a busy day without dropping the standard.
• A genuine service mindset and a team-first attitude.

Responsibilities

• Welcoming customers and guiding them through the service journey with confidence and clarity
• Booking vehicles in for service, maintenance, and repair — accurately, first time
• Acting as the bridge between customer and workshop, keeping communication clean on work scope, timelines, and costs
• Preparing transparent estimates and invoices that customers can trust
• Managing updates, follow-ups, and the small details that turn a one-time visit into a long-term relationship
• Supporting the Aftersales Manager in keeping the department running smoothly

Job description

Location: On site / Wexford, Ireland
job type: Permanent / Full-time
Sector and subsector: Automotive | General
Annual Salary range:from € 35,000.00 to € 40,000.00
Salary details: 40,000 OTE

Wexford Volkswagen is one of the Wexford's most established franchise dealerships, and our aftersales department is the engine room of the business. We're looking for a Service Advisor who understands that great service isn't a transaction — it's a relationship.

This is the role that sets the tone for every customer's experience with us. You'll be the calm, capable voice on the phone, the friendly face at the desk, and the connective tissue between our customers and our workshop. If you take pride in doing things properly, you'll fit right in.

We've recently completed a full refurbishment of our showroom and staff facilities, and we're investing seriously in the team behind the brand. There's genuine momentum here, and room to grow with us.

What you'll be doing

• Welcoming customers and guiding them through the service journey with confidence and clarity
• Booking vehicles in for service, maintenance, and repair — accurately, first time
• Acting as the bridge between customer and workshop, keeping communication clean on work scope, timelines, and costs
• Preparing transparent estimates and invoices that customers can trust
• Managing updates, follow-ups, and the small details that turn a one-time visit into a long-term relationship
• Supporting the Aftersales Manager in keeping the department running smoothly

What we're looking for

• Previous experience as a Service Advisor or in a comparable customer-facing role
• Excellent communication skills — written, spoken, and the underrated skill of listening
• Comfortable on DMS/CRM systems and with the administrative side of the role
• Composure under pressure and the ability to juggle a busy day without dropping the standard
• A genuine service mindset and a team-first attitude

What we offer

• Competitive salary, DOE, with performance-related bonus
• On Site parking / carwash
• Bike to work scheme
• Structured training and clear career progression within a growing group
• A professional, supportive team and a recently refurbished working environment
• The chance to build a long-term career with a dealership that's investing in its people and its future

Wexford Volkswagen — where the standard is set at the service desk