Ambitious Service Advisor - Automotive Career Growth

Hollybank Trustees Ltd; Wexford; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

On-site parking

Bike to work scheme

Structured training

Career progression

Recent showroom refurbishment

Job summary

Wexford Volkswagen is recruiting a Service Advisor to be the calm, capable voice for customers, guiding service journeys and bridging communication between customers and the workshop.

The role sits on-site in Wexford, with a recently refurbished showroom and strong investment in the team. You’ll join a professional, supportive environment offering structured training and clear career progression.

Qualifications

• Previous experience as a Service Advisor or in a comparable customer-facing role.
• Excellent communication skills — written, spoken, and the underrated skill of listening.
• Comfortable on DMS/CRM systems and with the administrative side of the role.
• Composure under pressure and the ability to juggle a busy day without dropping the standard.
• A genuine service mindset and a team-first attitude.

Responsibilities

• Welcoming customers and guiding them through the service journey with confidence and clarity
• Booking vehicles in for service, maintenance, and repair — accurately, first time
• Acting as the bridge between customer and workshop, keeping communication clean on work scope, timelines, and costs
• Preparing transparent estimates and invoices that customers can trust
• Managing updates, follow-ups, and the small details that turn a one-time visit into a long-term relationship
• Supporting the Aftersales Manager in keeping the department running smoothly

Job description

Wexford Volkswagen is recruiting a Service Advisor to be the calm, capable voice for customers, guiding service journeys and bridging communication between customers and the workshop.

The role sits on-site in Wexford, with a recently refurbished showroom and strong investment in the team. You’ll join a professional, supportive environment offering structured training and clear career progression.