Service Advisor

Apex-Global-Resources; Waterford; On-site; EUR 30,000 - 40,000; Full time

Job summary

Apex-Global-Resources is seeking a Service Advisor to join their team near Waterford City. The role focuses on ensuring a smooth customer experience, requiring effective communication and strong organizational skills.

The ideal candidate should have around 2 years’ experience in service or aftersales, a friendly demeanor, and adaptability in a busy environment.

Qualifications

• Around 2 years’ experience in a service or aftersales role (dealership experience is a bonus).
• Ability to pick things up quickly and stay on top of things in a fast-paced setting.
• Comfortable using Office 365 (Excel, Teams, etc.).

Responsibilities

• Welcoming customers and providing excellent service from drop-off to pick-up.
• Turning customer issues into clear job notes for technicians.
• Ordering parts and ensuring timely arrivals.
• Handling invoices and payments.
• Keeping customer information updated.
• Informing customers about their vehicle status and required work.

Skills

Customer service

Problem solving

Adaptability

Attention to detail

Office 365 usage

Job description

SSO Personnel are seeking to hire a Service Advisor to join the team just outside Waterford City. You’ll be working closely with the Service Manager to make sure customers get a smooth, top-quality experience from start to finish.

It’s a hands‑on role, so we’re after someone who’s friendly, adaptable, and happy to get stuck in. If you’re a people person who learns quickly and enjoys a busy environment, you’ll fit right in.

What you’ll be doing:

• Welcoming customers and looking after them from drop‑off to pick‑up
• Turning customer issues into clear job notes for technicians
• Ordering parts and making sure everything arrives on time
• Handling invoices and payments
• Keeping customer info up to date on the system
• Keeping customers in the loop about their vehicle and any work needed

What you’ll need:

• Around 2 years’ experience in a service or aftersales role (dealership experience is a bonus)
• Ability to pick things up quickly and stay on top of things in a fast‑paced setting
• Comfortable using Office 365 (Excel, Teams, etc.)
• Any experience with online fleet systems is a plus

We’re looking for someone who:

• Is easy to talk to and great with customers
• Has a positive attitude and gets stuck in
• Thinks on their feet and solves problems
• Works well on their own and with others
• Pays attention to the small details
• Is keen to learn and grow