Service Advisor

MOTOR DISTRIBUTORS LTD; Donegal; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Performance-related bonus

Staff discounts and benefits

Sick pay

Company pension

Job summary

MOTOR DISTRIBUTORS LTD is seeking a Service Advisor to be a key link between customers and our workshop team. You will manage bookings from initial contact to vehicle handover, ensuring clear communication, professional advice and an outstanding customer experience.

The role blends customer service, organisation, sales and administration, with proactive outreach to customers for servicing, recalls and additional work. A strong customer-service mindset and teamwork are essential.

Qualifications

• 3+ years in a busy customer-facing environment.
• Excellent communication and telephone skills.
• Confidence speaking with customers face-to-face and over the phone.
• Strong customer-service mindset.
• Good organisational skills and attention to detail.
• Ability to manage multiple customers and tasks in a busy environment.
• Confidence using computer, CRM or booking systems.
• Proactive approach — you’re comfortable picking up the phone and contacting customers.
• Positive attitude and willingness to learn.
• Ability to work well within a team and take initiative.

Responsibilities

• Welcoming customers and discussing servicing, maintenance and repair requirements.
• Managing service bookings and workshop appointments.
• Making outbound calls to existing customers to book servicing, maintenance, recalls and other workshop work.
• Following up with customers due for a service or with outstanding recommended work.
• Managing incoming service enquiries by phone, online and in person.
• Clearly communicating customer concerns to the workshop team.

Skills

Customer service

Communication

Telephone skills

Organisation

Sales experience

Administration

Proactive outreach

CRM systems

Teamwork

Initiative

Tools

CRM software

Booking systems

Job description

As a Service Advisor, you’ll be one of the main links between our customers and our workshop team.

You’ll manage customers from the initial booking through to vehicle handover, making sure they receive clear communication, professional advice and an excellent experience throughout.

This is a busy, varied role combiningcustomer service, organisation, sales, administration and proactive customer contact.

Your Responsibilities Will Include:

• Welcoming customers and discussing their servicing, maintenance and repair requirements
• Managing service bookings and workshop appointments
• Makingoutbound calls to existing customers to book servicing, maintenance, recalls and other workshop work
• Following up with customers who are due a service or have outstanding recommended work
• Managing incoming telephone, online and in-person service enquiries
• Clearly communicating customer concerns and requirements to the workshop team
• Keeping customers updated on the progress of their vehicle
• Preparing accurate estimates and obtaining approval for additional work
• Explaining completed work and invoices clearly at vehicle handover
• Coordinating courtesy cars, customer collections and drop-offs
• Working closely with technicians, parts staff and the wider Aftersales team
• Ensuring customer records, bookings and service information are accurate and up to date
• Identifying appropriate additional products and services that benefit the customer
• Following up with customers to maintain high levels of satisfaction and repeat business
• Helping us maximise workshop utilisation and deliver an outstanding customer experience

What We’re Looking For

We’re looking for someone who isprofessional, organised, confident and genuinely good with people.

Ideally, you will have:

• At least3 years’ experience in a busy customer-facing environment
• Excellent communication and telephone skills
• Confidence speaking with customers both face-to-face and over the phone
• A strong customer-service mindset
• Good organisational skills and attention to detail
• The ability to manage multiple customers and tasks in a busy environment
• Confidence using computer, CRM or booking systems
• A proactive approach — you’re comfortable picking up the phone and contacting customers rather than waiting for enquiries to come in
• A positive attitude and willingness to learn
• The ability to work well within a team while also using your own initiative

Motor industry experience is welcomed, butattitude, communication skills and customer-service ability are just as important to us.

Why Join iMotors?

We are continuing to grow and invest in our people, our facilities and our dealerships.

Joining iMotors means becoming part of an ambitious team with genuine opportunities to develop your career.

We offer:

• Performance-related bonus opportunities
• Manufacturer and industry-leading training
• Full training for candidates entering the motor industry
• Genuine career progression opportunities
• Staff discounts and benefits
• A modern, professional working environment
• The security of a full-time permanent position
• The opportunity to represent two of Ireland’s leading automotive brands
• A supportive and experienced Aftersales team

Ready for Your Next Move?

If you’re already working in the motor industry and want to progress your career — or you’re a strong customer-service professional looking for a new challenge — we’d like to hear from you.

Join the growing iMotors team and build a long-term career with one of Donegal’s leading dealerships.

Job Types: Full-time, Permanent

• Company events
• Company pension
• Sick pay

Experience:

• Customer service: 3 years (required)