Service Advisor - Wexford Volkswagen

Wexford Town, Co.; Wexford; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

On-site parking

Bike to work scheme

Pension matched

Career progression

Job summary

Wexford Volkswagen in Wexford is seeking a Service Advisor to shape the customer experience from first contact to service completion. You’ll be the calm voice on the phone, the friendly face at the desk, and the link between customers and the workshop.

Join a recently refurbished environment with momentum and growth opportunities. In this role you’ll guide customers, book service appointments, and help manage costs and timelines with clear communication.

Qualifications

• Previous experience in a service advisor role or similar customer-facing position.
• Excellent written and spoken communication; strong listening skills.
• Comfortable with DMS/CRM systems and administrative tasks.
• Ability to stay calm under pressure and manage a busy day.
• Genuine service mindset and a team-first attitude.
• Full, clean driving licence.

Responsibilities

• Welcoming customers and guiding them through the service journey with confidence and clarity.
• Booking vehicles in for service, maintenance, and repair - accurately, first time.
• Acting as the bridge between customer and workshop, keeping communication clear on work scope, timelines, and costs.
• Preparing transparent estimates and invoices that customers can trust.
• Managing updates, follow-ups, and the small details that turn a one-time visit into a long-term relationship.
• Supporting the Aftersales Manager in keeping the department running smoothly.

Skills

Service experience

Excellent communication

DMS/CRM experience

Customer-focused mindset

Team player

Full driving licence

Job description

Wexford Volkswagen is one of the Wexford's most established franchise dealerships, and our aftersales department is the engine room of the business. We're looking for a Service Advisor who understands that great service isn't a transaction - it's a relationship.

This is the role that sets the tone for every customer's experience with us. You'll be the calm, capable voice on the phone, the friendly face at the desk, and the connective tissue between our customers and our workshop. If you take pride in doing things properly, you'll fit right in.

We've recently completed a full refurbishment of our showroom and staff facilities, and we're investing seriously in the team behind the brand. There's genuine momentum here, and room to grow with us.

What you’ll be doing

• Welcoming customers and guiding them through the service journey with confidence and clarity
• Booking vehicles in for service, maintenance, and repair - accurately, first time
• Acting as the bridge between customer and workshop, keeping communication clean on work scope, timelines, and costs
• Preparing transparent estimates and invoices that customers can trust
• Managing updates, follow-ups, and the small details that turn a one-time visit into a long-term relationship
• Supporting the Aftersales Manager in keeping the department running smoothly

What we’re looking for

• Previous experience as a Service Advisor or in a comparable customer-facing role
• Excellent communication skills - written, spoken, and the underrated skill of listening
• Comfortable on DMS/CRM systems and with the administrative side of the role
• Composure under pressure and the ability to juggle a busy day without dropping the standard
• A genuine service mindset and a team-first attitude
• Full, clean driving licence

What we offer

• Competitive salary, DOE, with performance-related bonus
• Matched pension contribution
• On Site parking / carwash
• Bike to work scheme
• Christmas Voucher
• Structured training and clear career progression within a growing group
• A professional, supportive team and a recently refurbished working environment
• The chance to build a long-term career with a dealership that's investing in its people and its future

Wexford Volkswagen - where the standard is set at the service desk