Service Advisor: First-Contact Customer Care (Training Provided)

Marsh Nissan; Ireland; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Shadow training program

Structured assessments

Weekday schedule

Job summary

Marsh Nissan in Tullamore, Co. Offaly, is seeking a Service Adviser to be the first contact for customers seeking service and maintenance. You will manage bookings, check-ins, and ensure a professional experience from start to finish.

No automotive experience required; we provide a 90-day training. The role is Monday to Friday, 9:00am to 5:15pm, with a competitive €28,000–€32,000 salary based on experience and a supportive Nissan dealership environment.

Qualifications

• 2+ years customer service experience (hospitality, retail, reception, or similar).
• Excellent phone manner and communication skills.
• Comfortable learning new computer systems.
• Professional, friendly, and reliable.

Responsibilities

• Take customer service bookings by phone, email, and walk-in.
• Conduct vehicle check-ins and document condition
• Keep customers informed throughout the service process
• Coordinate with workshop team to ensure smooth workflow
• Process invoices and payments when work is complete
• Maintain accurate records in our systems

Skills

Customer service

Phone communication

System learning

Reliability

Driving licence

Job description

Marsh Nissan in Tullamore, Co. Offaly, is seeking a Service Adviser to be the first contact for customers seeking service and maintenance. You will manage bookings, check-ins, and ensure a professional experience from start to finish.

No automotive experience required; we provide a 90-day training. The role is Monday to Friday, 9:00am to 5:15pm, with a competitive €28,000–€32,000 salary based on experience and a supportive Nissan dealership environment.