Junior Service Advisor — Training & Career Growth

EP Mooney; Dublin; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

22 days holiday per annum

Contribution to pension

Training and development programme

Bike-to-work scheme available

Quarterly social events

Career progression opportunities

Job summary

Mooney's in Sandyford seeks a Junior Service Advisor to join our busy Service Team. You will be the first point of contact for customers, delivering friendly, professional service and guiding them through bookings.

No prior experience is required as full training is provided; you will learn vehicle service basics, booking processes, and how to communicate costs and timelines effectively.

Qualifications

• Excellent customer service skills with a professional appearance.
• Strong oral and written communication.
• Ability to work in a process-driven environment.
• Enjoy working with customers and building relationships.
• No previous experience required – full training provided.
• 22 days holiday per annum.
• Pension contribution and training opportunities.
• Bike-to-work scheme and quarterly social events.
• Career progression opportunities.

Responsibilities

• Act as the first point of contact with customers in person, over the phone, or by email.
• Meet and greet service customers promptly and courteously.
• Inspect vehicles, review service history, and record service needs.
• Record customer details, clarify payment options, and confirm pickup times.
• Promote services, parts, and accessories by understanding vehicle service requirements.
• Monitor progress and update customers on costs and delivery times.

Skills

Customer service

Communication skills

Professional appearance

Teamwork

Multi-tasking

Initiative

Job description

Mooney's in Sandyford seeks a Junior Service Advisor to join our busy Service Team. You will be the first point of contact for customers, delivering friendly, professional service and guiding them through bookings.

No prior experience is required as full training is provided; you will learn vehicle service basics, booking processes, and how to communicate costs and timelines effectively.